Despite the Boom in Social Media, New Survey by Moneypenny Reveals Phone Calls Are Still the Most Valuable Way of Contacting UK Businesses

Despite the boom in the use of social media to contact businesses, the good old phone still remains the most important communication method for customers to contact businesses in the UK, with 56% of businesses citing it is as their most important channel. This was followed by email 50%, online form 28%, live chat 24%, […]

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